Privacy Policy

KYMA Collective Pty Ltd (trading as KYMA Aesthetics & Wellness) ("KYMA", "we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store and disclose your personal and health information.

What We Collect

We may collect:

  • Personal details such as name, date of birth, contact number, email address and postal address

  • Health information, including medical history, current medications, allergies and treatment history

  • Consultation notes, treatment records, before-and-after photographs and clinical assessments

  • Payment and booking information

  • Information you provide via our website, email, phone or social media

How We Collect Information

We collect information directly from you through:

  • Our online booking system (Timely)

  • Consultation forms and medical history questionnaires

  • Direct communication (email, phone, in person)

  • Our website contact forms

Why We Collect and Use Your Information

We use your information to:

  • Assess your suitability for treatment and provide safe, personalised clinical care

  • Manage appointments, bookings and reminders

  • Process payments and deposits

  • Communicate with you about your treatment and aftercare

  • Meet our legal and professional obligations as an AHPRA-registered health service

  • Improve our services and, where you have consented, send you marketing communications

Disclosure of Information

We do not sell your personal information. We may disclose information to:

  • Third-party service providers who support our operations (e.g. Timely booking software, payment processors, IT and hosting providers), under confidentiality obligations

  • Other healthcare providers, where necessary for your care and with your consent

  • Regulatory bodies (e.g. AHPRA, TGA) where required by law

Storage and Security

Your information is stored securely using industry-standard measures, including secure clinical software and restricted access. Health records are retained in accordance with applicable Australian health records retention requirements.

Access and Correction

You have the right to request access to, or correction of, your personal information held by us. To make a request, contact us using the details below. We will respond within a reasonable timeframe and may require identity verification.

Complaints

If you have concerns about how your information has been handled, please contact us in the first instance. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to This Policy

We may update this policy from time to time. The current version will always be available on our website.

Contact Us

KYMA Collective Pty Ltd Registered Nurse Toni Bottomley (Div 1), AHPRA NMW0001085237 Western Suburbs, Melbourne Email: hello@kymaaesthetics.com.au

Last updated: 27 July 2026